VERIFIED LINKSEE Service Status and Mobile Network Troubleshooting
Check EE’s official area status for mobile and broadband, then compare devices and connection types.
Check official EE status ↗
Official status · Independent guidanceLumaProbe does not claim to show a live outage. Use the provider’s official checker for current account and area information.
Use the official checker first because it can use account, line, postcode or network information that LumaProbe cannot access. Then compare devices, locations and connection types. A successful LumaProbe test does not prove every provider service is healthy, and a failed browser test does not prove a provider-wide outage.
Before reporting a fault
EE’s official checker can provide location and account-specific information. LumaProbe links to that source and provides separate browser diagnostics without claiming to know EE’s live network state.
- Restart the affected device once
- Check whether other devices have the same problem
- Test over Ethernet or near the router where possible
- Record the time and result before contacting support
Record the time, affected service, router or device lights, error message and whether other devices have the same problem. Add an Ethernet comparison for fixed broadband where practical. Keep the provider’s reference number and avoid posting account details, full IP addresses or telephone numbers publicly.
Distinguish EE mobile from EE broadband
Mobile coverage, mobile data, calls and fixed broadband do not share one simple diagnostic. Use EE’s official service status or help route for the product affected. For mobile, record the location, signal mode and whether calls, messages and data differ. For broadband, compare Ethernet and Wi-Fi.
Useful EE comparisons
Test a mobile device outdoors only where safe and compare another nearby EE device if available; building materials can affect indoor signal. For home broadband, check router lights, multiple devices and official line diagnostics. Do not interpret a browser’s approximate network-type label as a full radio-network measurement.
When contacting EE
Keep timestamps, postcode or location for secure submission, device model, error, official status result and broadband router state. LumaProbe provides independent browser checks and has no access to EE cell, account or line telemetry.
Provider names and trade marks belong to their owners. LumaProbe is independent and receives no private provider status feed.