VERIFIED LINKSBT Service Status and Broadband Troubleshooting
Use BT’s official checker, then separate a local Wi-Fi problem from a BT broadband, Digital Voice or TV fault.
Check official BT status ↗
Official status · Independent guidanceLumaProbe does not claim to show a live outage. Use the provider’s official checker for current account and area information.
Use the official checker first because it can use account, line, postcode or network information that LumaProbe cannot access. Then compare devices, locations and connection types. A successful LumaProbe test does not prove every provider service is healthy, and a failed browser test does not prove a provider-wide outage.
Before reporting a fault
BT’s checker can test services associated with your account or line and show known local issues. LumaProbe provides independent tests but does not reproduce or invent BT outage data.
- Restart the affected device once
- Check whether other devices have the same problem
- Test over Ethernet or near the router where possible
- Record the time and result before contacting support
Record the time, affected service, router or device lights, error message and whether other devices have the same problem. Add an Ethernet comparison for fixed broadband where practical. Keep the provider’s reference number and avoid posting account details, full IP addresses or telephone numbers publicly.
Separate BT services before testing
BT Broadband, Digital Voice and BT TV can fail in different ways. Note which service is affected and whether the hub has lost its broadband light, the internet works but Digital Voice does not, or only television content fails. The official BT checker and signed-in help can use line and account information unavailable to an independent site.
Useful BT comparisons
For broadband, compare a wired computer with Wi-Fi and check more than one website. For Digital Voice, follow BT’s current hub and handset instructions rather than moving telephone wiring at random. For television, compare on-demand and live services and check whether general internet access remains available.
When contacting BT
Provide the service address only through BT’s secure support route. Include the official-check result, hub-light state, timestamps, wired test conditions and any fault reference. LumaProbe is independent of BT and does not receive BT network or customer data.
Provider names and trade marks belong to their owners. LumaProbe is independent and receives no private provider status feed.